ChurchConnect

Terms of Service

Please read these terms carefully before using our church management platform.

Last updated: January 15, 2024

Welcome to ChurchConnect

These Terms of Service ("Terms") govern your use of ChurchConnect's church management platform and services. By using our platform, you agree to these terms in full. Please read them carefully and contact us if you have any questions.

1Acceptance of Terms

• By accessing and using ChurchConnect, you accept and agree to be bound by the terms and provision of this agreement.

• If you do not agree to abide by the above, please do not use this service.

• These terms apply to all visitors, users, and others who access or use the service.

• We reserve the right to update these terms at any time without prior notice.

2Description of Service

• ChurchConnect provides a comprehensive church management platform including member management, online giving, event planning, and communication tools.

• The service is provided "as is" and we make no warranties regarding the availability, functionality, or performance of the service.

• We reserve the right to modify, suspend, or discontinue the service at any time.

• Different subscription plans may have different features and limitations as described in our pricing documentation.

3User Accounts and Registration

• You must provide accurate, current, and complete information during registration.

• You are responsible for maintaining the confidentiality of your account and password.

• You agree to accept responsibility for all activities that occur under your account.

• Churches must designate authorized administrators who can manage account settings and user permissions.

• You must notify us immediately of any unauthorized use of your account.

4Acceptable Use Policy

• You agree to use the service only for lawful purposes and in accordance with these terms.

• You will not use the service to transmit any harmful, offensive, or illegal content.

• You will not attempt to gain unauthorized access to any part of the service or other systems.

• You will not interfere with or disrupt the service or servers connected to the service.

• Bulk email sending must comply with anti-spam laws and our email policies.

• You will respect the privacy and rights of other users and their data.

5Content and Data Ownership

• You retain ownership of all content and data you upload to the service.

• You grant us a license to use your content solely to provide the service to you.

• We do not claim ownership of your church data, member information, or other content.

• You are responsible for backing up your data and ensuring its accuracy.

• We reserve the right to remove content that violates these terms or applicable laws.

6Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis.

• All fees are non-refundable except as expressly stated in our refund policy.

• You authorize us to charge your payment method for all fees associated with your account.

• Failure to pay fees may result in suspension or termination of your account.

• We reserve the right to change our pricing with 30 days notice to existing customers.

• Processing fees for donations may apply as described in our pricing documentation.

7Privacy and Data Protection

• Your privacy is important to us. Please review our Privacy Policy for details on how we collect and use information.

• We implement security measures to protect your data, but cannot guarantee absolute security.

• You are responsible for ensuring your use of the service complies with applicable privacy laws.

• We may use aggregated, non-personally identifiable data for research and improvement purposes.

• Data processing agreements are available for customers requiring additional compliance documentation.

8Limitation of Liability

• The service is provided "as is" without warranties of any kind, either express or implied.

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

• Our maximum liability shall not exceed the amount you have paid us in the twelve months preceding the claim.

• We are not responsible for any data loss, though we maintain regular backups as a courtesy.

• You agree to indemnify us against any claims arising from your use of the service.

Service Level Agreement

Uptime Commitment

  • • 99.9% uptime guarantee for all paid plans
  • • Scheduled maintenance windows announced 48 hours in advance
  • • Service credits for downtime exceeding our commitment
  • • Real-time status updates at status.churchconnect.com

Support Response Times

  • • Critical issues: Within 2 hours
  • • Standard issues: Within 24 hours
  • • General inquiries: Within 48 hours
  • • Premium support available for enterprise customers

Account Termination

By You: You may terminate your account at any time through your account settings or by contacting support.

By Us: We may terminate accounts that violate these terms, engage in fraudulent activity, or pose security risks.

Data Retention: Upon termination, your data will be available for download for 30 days, after which it will be permanently deleted.

Refunds: Refunds for prepaid periods may be available as described in our refund policy.

Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

You agree to first attempt to resolve any disputes through our customer support team before pursuing legal action.

Nothing in these Terms shall prevent us from seeking injunctive relief for violations that could cause irreparable harm.

Questions About These Terms?

If you have any questions about these Terms of Service, please contact our legal team:

Legal Department

Email: legal@churchconnect.com

Phone: +1 (555) 123-LEGAL

Response Time: Within 5 business days

Mailing Address

ChurchConnect Legal Department

123 Technology Drive

San Francisco, CA 94105

United States

These Terms of Service are effective as of January 15, 2024, and were last updated on January 15, 2024.

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